1. Introduction
This Refund & Cancellation Policy applies to all purchases, credit packages, and promotional
services made on RepostChain.com, operated by Tunexa Limited.
By purchasing or using our services, you acknowledge and agree to this policy.
2. Nature of Our Services
RepostChain is a digital networking and music promotion platform that connects artists for
repost
and collaboration campaigns.
When you purchase credits, subscriptions, or promotional packages, you gain access to digital
services, not physical goods.
Because of the instant and non-reversible nature of digital campaigns, certain restrictions
apply to
refunds and cancellations.
3. Refund Eligibility
We offer refunds only in limited cases as outlined below:
Eligible for Refunds:
- You made a duplicate payment due to a technical error.
- Your purchase could not be delivered or activated due to a verified system issue on our end.
- You were incorrectly charged due to a billing or platform malfunction.
In these cases, we will verify your claim and issue a full or partial refund to the original
payment
method.
Not Eligible for Refunds:
- Repost credits or campaigns that have already been activated or used.
- Dissatisfaction with repost results or engagement levels (as promotion outcomes depend on
audience behavior).
- Violations of our Terms and Conditions or misuse of the platform.
- Change of mind after purchase.
- Account suspensions due to policy violations.
4. Cancellation Policy
- Users may cancel pending campaigns only before they are approved or activated.
- Once a campaign begins or reposts are executed, it cannot be canceled or reversed.
- Subscription plans (if available) can be canceled anytime from your account settings.
- Cancellations will apply from the next billing cycle, and no partial refunds will be issued
for
the current billing period.
5. Refund Process
If you believe you are eligible for a refund:
- Contact us at support@repostchain.com
within 7 days of your transaction.
- Include:
- Your account email
- Transaction ID or receipt
- Description of the issue
- Our support team will review your request and respond within 3–5 business days.
- If approved, refunds are processed to your original payment method within 7–10 business
days,
depending on your bank or payment provider.
6. Non-Transferable Purchases
Credits, campaigns, or any purchased balances on RepostChain:
- Cannot be transferred to other users.
- Cannot be exchanged for cash or other services.
- Expire according to the terms shown in your account or promotional package.
7. Fraud and Abuse Prevention
We reserve the right to deny refund requests if we detect:
- Suspicious or fraudulent activity
- Multiple refund claims from the same account or IP address
- Misuse of the refund system
Accounts involved in such activity may be suspended or terminated without notice.
8. Service Downtime or Technical Errors
In rare cases of service outages or platform errors that affect campaign delivery:
- We may offer credit compensation or a service extension instead of a monetary refund.
- We aim to resolve any technical issues as quickly as possible to maintain fairness and
reliability.
9. Changes to This Policy
Tunexa Limited reserves the right to modify or update this Refund & Cancellation Policy at any
time.
Any updates will be posted on this page with a new effective date.
We encourage users to review this page periodically.
10. Contact Us
If you have any questions or wish to submit a refund request, please contact:
